Refund policy

At The Sun and Spoon, every jar is crafted with care and heart — but if something’s not right, we’re here to help. Below is our return and refund policy to ensure a smooth and honest experience for everyone.

All Sales Are Final (Food Safety Policy)

Due to the nature of our product (handcrafted, perishable food), we do not accept returns or exchanges once an order has shipped. This ensures the highest food safety standards for all our customers.

Damaged, Defective, or Incorrect Orders

We guarantee our jars arrive fresh, safe, and intact. If your order arrives:

• Damaged
• Spoiled
• Missing an item
• Incorrect

Please email us at hello@thesunandspoon.com within 5 days of delivery with:

• Your order number
• A clear photo of the issue
• A brief description

We’ll send a replacement or issue a refund — no hassle, just kindness.

Refunds (When Approved)

If a refund is approved:

• It will be processed back to your original payment method.
• Please allow 3–5 business days for the funds to appear, depending on your bank.

Need Help?

We’re happy to assist.
Email: hello@thesunandspoon.com